Mary was awesome! She was very helpful and a pleasure to work with! Highly recommend visiting her if you are in the market for a new car! That being said, we were quite disappointed with how they dealt with our flat tire no more then a week after our purchase. They repaired the flat with a patch and charged 75$ for that and then informed us that our warranty didn’t cover tires. At no point during our purchasing processes did the mention that tires would not be covered and we would have to purchase additional coverage for 600$. If we would have known this before we would have not only purchased the tire warranty but would have patched the tire ourselves for a fraction of the price. Again we love our new vehicle and Mary was awesome but things could have been dealt with better in the customer service end with us being first time VW buyers.
Dealt with Amanda in service, great communication back and forth and really respectful! Had everything put in place when she was going to be away and who to contact while she was off. Great advisor, great experience!
Mary helped us to choose the right vehicle. She also helped To get the price within our budget. Awesome customer service. Completely satisfied. Thank you.
Ms. Mary Rose Miranda, the salesperson at St. James Volkswagen, should receive a reward for her excellent customer service. She treated us professionally and at the same time as friends. She went out of her way to even address and resolve the omissions of other staff in order to secure the sale of the 2015 Mini Cooper. She certainly made the difference. Charles & Kathy Hatzipanayis
Awesome dealership. Staff are super friendly and helpful, and weren't pushy at all. Would recommend.
Mary was very helpful, pleasant and happy also very knowledgeable. It was enjoyable dealing with her.
Mary was great, she made the process really smooth, and had all the answers to any questions that I had. Next time I need to get a car I’m for sure gonna come see her again.
Mary made it fast and very easy to purchase my first VW, she was very helpful with my fisrt dealer purchase and made it very enjoyable!
It was a real pleasure working with Mary Mirando and the staff at St. James Volkswagen. I didn’t feel any pressure to make a decision - Mary respected the thought process I needed to go through to assess the Jetta I was looking at, and was helpful and responsive to all of my questions. I was so pleased to close the sale with her, and will gladly recommend her and St. James to anyone I know who is in the market for a Volkswagen!
Great customer service and friendly staff, it was easy and fast buying through St.James Volkswagen!
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